IRIS ParentMail Support
What is the IRIS ParentMail App?
IRIS ParentMail is the College’s online payment system, providing parents and guardians with a simple and secure way to manage school-related payments.
Using ParentMail, you can:
Top up your child's cashless canteen account for meals, drinks and snacks.
Purchase school items such as PE kit, sportswear and school supplies.
Make payments for educational visits and school trips, including instalment payments where available.
Access the service through the ParentMail website or the ParentMail mobile app.
Items purchased through ParentMail can be collected from the College Front Office or from an alternative collection point where specified within the item description.
Please note that canteen top-ups typically take around five minutes to appear on the cashless catering system after payment has been made.
ParentMail is designed to be quick and easy to use. If you need assistance adding funds to your child's account, please refer to the Top-Up Guide below.
Top Up Guide:
FAQs and Troubleshooting:
Accessing IRIS ParentMail:
To access IRIS ParentMail, we require a unique and up-to-date email address or mobile phone number so that we can send you an activation invitation.
Please note that shared email addresses cannot be used with ParentMail. Where multiple parents or guardians are registered, the same information will be available through each individual's ParentMail account.
If you need to check or update your email address or mobile phone number, please contact the College Reception or School Office between 9:30am and 4:30pm.
To access IRIS ParentMail, please sign in using the link below:
What does IRIS ParentMail App NOT do?
IRIS ParentMail is used solely for managing online payments and cashless catering accounts.
The College does not use ParentMail to send communications, messages or updates to parents and guardians.
For all school communications, notifications and updates, we currently use the SIMS Parent App.
When will I receive my IRIS ParentMail invitation?
Once your contact details have been correctly recorded on the College Management Information System, you will receive an invitation to activate your ParentMail account.
Invitations are typically issued on, or shortly after, a student's first recorded day of attendance in their form class.
Please note that Year 8 students do not stay for lunch during the first few days of their induction programme, which provides sufficient time for ParentMail invitations to be issued and activated before the cashless catering system is required.
Having trouble accessing IRIS ParentMail?
If you are experiencing difficulties signing in, please try accessing ParentMail directly using the link below:
https://parents.parentmail.co.uk
You can also use the "Forgotten Password" option on this page to receive a password reset email or verification code to regain access to your account.
Need Assistance?
If you are experiencing difficulties accessing or using IRIS ParentMail, please complete the form below and a member of the College team will investigate your query and respond as soon as possible.
By submitting this form, you agree to St Malachy’s College processing your data and information to deal with your query. This is done in accordance with our Privacy Policy.